Privacy Policy – Southside of Heaven Lakehouse

Effective Date: January 2024

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1. Introduction
Southside of Heaven Lakehouse (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights.

2. Information We Collect
We may collect personal information, including:

• Name, email, phone number, and payment information when you book a stay.

• Cookies and usage data to understand how visitors use our site.

• Marketing preferences if you sign up for our newsletter or promotions.

3. How We Use Your Information
We use your information to:

• Process bookings and payments.

• Communicate with you about reservations, promotions, and events.

• Improve our website and services using analytics.

• Comply with legal obligations.

4. Cookies and Tracking Technologies
We use cookies to:

• Enhance website functionality and user experience.

• Track visitor behavior for analytics (Google Analytics).

• Send personalized email campaigns (Mailchimp).

You can accept or reject non-essential cookies via our cookie banner.

5. Sharing Your Information
We do not sell your personal data. We may share your information with service providers (e.g., Mailchimp, payment processors) only to provide the services you request.

6. Your Rights

• You can access, correct, or delete your personal data.

• You can opt out of marketing communications at any time.

• You can manage cookies via the cookie banner or your browser settings.

7. Security
We implement reasonable measures to protect your information from unauthorized access or disclosure.

8. Updates to This Policy
We may update this Privacy Policy from time to time. Please check this page periodically for changes.

9. Contact Us
If you have questions about this Privacy Policy, you can contact us at:
Email: connect@southsideheavenlakehouse.com
Phone: 214-717-8553